FREQUENTLY ASKED QUESTIONS
HOW CAN I CONTACT YOU?
Use the Contact Us page on our site to get in touch.
Additionally, you can DM us on Instagram or email at email@example.com
I FORGOT MY PASSWORD, WHAT SHOULD I DO?
Click on the forgot password link from our login page. You will get a password reset link in your email.
WHAT SIZE SHOULD I ORDER?
If there are a few changes in size based on individual products, we always add them under the product description. You can refer to our main Size Guide to make sure you choose the right size.
HOW MUCH DOES DELIVERY COST?
Our standard shipping fee is 15 TRY. We offer free delivery on orders over 150 TRY for Turkey and a flat rate of $15 per order outside of Turkey.
WHAT PAYMENT METHODS DOES SELLY SWEET ACCEPT?
Currently, we accept Credit Card Payments. If you would like to arrange payment via another method, we are happy to try and assist your request!
Please contact us directly at firstname.lastname@example.org to arrange this.
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please contact us at email@example.com before 5 pm. We will not be able to make any changes beyond that period.
WHEN WILL MY ORDER ARRIVE?
We generally deliver all orders in 1-3 working days.
There may be an occasional delay due to Customs Clearance processes which are out of our control.
Selly Sweet uses Yurtiçi Kargo for all orders.
HOW CAN I TRACK MY ORDER?
When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email firstname.lastname@example.org.
WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after, delivery.
Please be aware that Selly Sweet does not have any control over any duties, customs, and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Selly Sweet, please contact your local customs office to find out more information if you are unsure of the charges.
HOW DO I TAKE CARE OF MY SWIMSUIT?
Do not fold or iron bikinis. Rinse after contact with sale water or chlorine. Hand wash with cold water, using mild, gentle soap if needed. Lay flat to dry.
WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?
We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a faulty or damaged item, please email us so we can urgently review the matter for you!